Refund & Cancellation Policy

Effective Date: October 6, 2026
Last Updated: October 6, 2026

This Refund & Cancellation Policy explains the rules and procedures applicable to cancellations, changes, refunds, and related service fees for bookings made through Global Air Luxury ("Global Air Luxury," "we," "us," or "our").

1. Cancellation Requests

Customers who wish to cancel a booking should contact Global Air Luxury as soon as possible using the contact information provided on our website.

A cancellation request does not automatically guarantee a refund. The applicable supplier's fare rules and cancellation conditions will determine whether the booking is refundable.

Some tickets, fares, hotel reservations, and other travel services may be completely non-refundable.

2. Refund Eligibility

Refunds may be available when permitted by the applicable travel supplier's rules or where required by applicable law.

Refund eligibility may depend on factors including:

• Type of ticket or travel service purchased
• Fare conditions
• Whether the ticket is refundable or non-refundable
• Time elapsed since purchase
• Time remaining before departure
• Supplier cancellation rules
• Applicable airline or supplier penalties
• Taxes and fees
• Any applicable Global Air Luxury service fees

3. Non-Refundable Tickets

Non-refundable tickets generally cannot be refunded unless the applicable supplier permits a refund or a refund is required under applicable law.

In certain circumstances, a non-refundable ticket may qualify for a credit, voucher, rebooking, or other alternative as determined by the applicable travel supplier.

4. Airline-Initiated Cancellations or Schedule Changes

If an airline or other travel supplier cancels a service or makes a significant schedule change, the applicable supplier's rules will determine the available options.

Depending on the circumstances, available options may include rebooking, travel credit, or refund.

Global Air Luxury may assist customers with communicating with the applicable supplier and processing eligible requests.

5. Service and Processing Fees

Global Air Luxury may charge service, administrative, consultation, processing, or other applicable fees for certain booking and cancellation services.

Where applicable, these fees will be disclosed before the applicable service is completed.

Unless otherwise required by applicable law or expressly stated in writing, service fees may be non-refundable once the related service has been performed.

6. Airline and Supplier Penalties

Any cancellation penalties, change fees, fare differences, supplier charges, taxes, or other amounts imposed by an airline or travel supplier may be deducted from an eligible refund or may be payable by the customer.

Global Air Luxury does not control fees imposed by third-party travel suppliers.

7. Refund Processing

Once a refund has been approved and processed, the time required for the funds to appear in the customer's account may vary depending on the airline, travel supplier, payment processor, bank, and original payment method.

Refund processing may take several business days or longer depending on the applicable supplier and payment provider.

Global Air Luxury cannot guarantee a specific bank processing time after a refund has been submitted to the applicable payment provider.

8. Original Form of Payment

Where permitted by the applicable payment provider and supplier, an approved refund will generally be returned to the original payment method used for the transaction.

We may require additional verification before processing certain refunds to protect against fraud or unauthorized transactions.

9. Duplicate or Accidental Bookings

Customers should review booking details immediately after receiving confirmation.

Duplicate or accidental bookings may be subject to the cancellation and refund rules of the applicable airline or travel supplier.

Customers should contact us immediately if they believe a duplicate booking has been made.

10. No-Show Bookings

Failure to appear for a scheduled flight, hotel stay, transportation service, or other travel service without properly cancelling may be treated as a "no-show."

No-show bookings may be non-refundable or may be subject to additional penalties under the applicable supplier's rules.

11. Missed Flights and Connections

If a customer misses a flight or connection, refund and rebooking options are subject to the applicable airline's rules.

Customers should contact the airline or Global Air Luxury as soon as possible when a connection or scheduled departure is missed.

12. Travel Insurance

Global Air Luxury recommends that travelers consider appropriate travel insurance for eligible trips.

Travel insurance may provide coverage for certain circumstances that are not refundable under an airline or travel supplier's standard terms.

Insurance coverage is subject to the terms, exclusions, limitations, and conditions of the applicable insurance provider.

13. Refunds Required by Law

Nothing in this policy is intended to limit or exclude any refund, cancellation, or consumer right that cannot legally be limited or excluded under applicable law.

Where applicable law provides a mandatory refund right, that right will apply regardless of any conflicting provision of this policy.

14. How to Request a Refund

To request a cancellation or refund, please contact Global Air Luxury with the following information:

• Customer name
• Booking or reservation number
• Passenger name
• Email address used for the booking
• Reason for the cancellation or refund request
• Any supporting documentation, when applicable

Refund requests should be submitted as soon as possible because supplier deadlines may apply.

15. Third-Party Supplier Responsibility

Global Air Luxury acts as a travel service provider and may arrange bookings through third-party airlines, travel suppliers, reservation systems, consolidators, or other service providers.

We do not control the refund policies, processing times, schedules, availability, or decisions of third-party suppliers.

16. Policy Changes

Global Air Luxury may update this Refund & Cancellation Policy from time to time to reflect changes in our services, supplier requirements, business practices, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

17. Contact Us